Hey Scott,
Thanks for asking for my opinion, always happy to share my perspective, especially on non-technical issues. My team and I are actively planning for the second season of the PureConnect Q&A Show as we speak. This is not time and energy that I would invest lightly, and we are eager to return to production in the coming weeks!
Please know that I'm planning upcoming community events for 2020 and beyond with the only difference being "PureCloud" is now "Genesys Cloud," and if you watch season two of the Genesys Cloud Q&A Show, I have to put a dollar in the jar if I get that naming convention wrong. Even if you don't watch the show, I hope you venture to guess how much $$$ I had to cough up at the end of the season or vote for which charity we should donate it to (more on that later). Other than that, no foreseeable changes on my end.
I did ask if the PureConnect naming convention would be changing and was told, "No" and received the following explanation:
Given cloud is a primary focus and we will be leading with Genesys Cloud and Genesys Engage, keeping the PureConnect name the same will limit confusion with existing customers. Rest assured, a core part of our strategy is to continue to support and ensure the success of our existing customers, including our PureConnect customers.
I think there are some great questions and observations in this thread and I'm hoping we can do a Q&A episode on this topic or that more information on these specifics is available soon. I apologize for the delay in response and lack of detail, but a lot colleagues are still traveling or indisposed after our Kick Off conference last week and this being a holiday week (most of us had Monday off). Naturally, I'll share updates and knowledge as it becomes available. My team and I love the PureConnect Community, can't wait to start doing some more events with you all, and that's not changing.
Cheers,
Matt
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 01-22-2020 12:08
From: Scott Williams
Subject: Future of PureConnect?
They announced last September they were splitting into 2 business Units (see https://www.genesys.com/press?release=122794)
Genesys Cloud - which would be the PureCloud and Workfore Engagement management Groups
Genesys Core - Which would be the PureEngage and PureConnect Groups
Maybe they have just moved PureConnect under the Genesys Engage Product? Hopefully some Genesys people will pop on and clarify this for us, because it is worrisome that no information has been released about Re-branding of the PureConnect system.
@Matt Lawson
@George Ganahl
@Paul Simpson
Thank you
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Scott Williams
Missouri Higher Education Loan Authority
Original Message:
Sent: 01-19-2020 19:28
From: Jeff Hoogkamer
Subject: Future of PureConnect?
With the renaming of PureCloud to Genesys Cloud, and PureEngage to Genesys Engage (see https://www.genesys.com/press?release=122803), references to PureConnect have been removed from the Genesys website.
Only Genesys Cloud and Genesys Engage remain active product options.
Is this the beginning of the end for PureConnect?
#Unsure/Other