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  • 1.  Interaction Feedback

    Posted 05-08-2020 08:54
    ​I am receiving an error message when trying to update the description to a question on a post call survey in Interaction Feedback. The survey is working, I just need to update the description with the question responses. Anyone familiar with this?

    Interaction Feedback Error
    Failed to save question: Transaction execution failed
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    Zandra Hunter
    Blue Cross and Blue Shield of Alabama
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  • 2.  RE: Interaction Feedback

    Posted 10-24-2021 10:37
    Hi Zandra ,

    Did you find solution for this issue?

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    David Maged
    IST Integration Services And Technologies Co.
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  • 3.  RE: Interaction Feedback

    GENESYS
    Posted 11-02-2021 07:43
    Is the survey active?

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    Rick Lyndon
    Staff Software Engineer - Team Lead
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  • 4.  RE: Interaction Feedback

    Posted 11-02-2021 07:59
    Hi Richard ,

    The issue happens when when i deactivate the Survey and do any change in configuration , so it refuse to save ( with the previous error ).

    But the strange thing here , it happens randomly ( sometimes saved it successfully and sometimes Gives the error )

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    David Maged
    IST Integration Services And Technologies Co.
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