A place to ask questions, connect with others, and stay in the know
If the DNC scrub indicates that the number is blocked for an undetermined time period, the status will be set to "P"
If the DNC scrub indicates that the number is blocked by a calling time restriction (i.e. it is temporarily blocked), the status will be set to "B"Q2:I'm not exactly sure what you're asking for here. The i3_Identity is the unique identifier used by the system to match PND to Contact List record. The PND records are the phone numbers listed on the contact list as defined by the contact list object in IA. They are mapped by CCID value contained in the CCD table. So you can have 1 CL record with many PND records for each phone number. In SQL, you can join on cl and pnd via i3_identity to get the complete picture.Q3The PND table is cleaned up when the corresponding i3_identity is removed if the i3_identity is removed from the contact list and the contact list is recycled.Thanks,Eric
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.