Hello
Hope this post fins everyone fine, con someone please help me by answering the following questions?
-coaching session assigned to the agent does not appear in the calendar-report not detailed (only give the average, no details about the different questions in the evaluation)-It appears the average of the evaluations and also the critical score. In the case, I did not select any critical questions, how to not display critical score? I would like only the average to appear (See image below)
Thank you so much !!
Joan
#QualityManagement------------------------------
Joan Sagales Riera
Stayforlong
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