Hi.
Our customer implemented AI forascting and AI sceduling.
Normally on a local generated scedule they can edit activities what is a common way to do before publishing.
But with a AI generated scedule it is not possible.
see: (
AI-powered scheduling)
Genesys |
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AI-powered scheduling |
AI-powered scheduling uses advanced functionality, features, and algorithms made available from the cloud-based AI-powered scheduling service. Interaction Optimizer sends scheduling data to the service. The service: Leverages advanced AI-modeling to automatically generate optimized schedules. Ensures accurate performance predictions. Interaction Optimizer processes an AI-powered schedule by using the server and the cloud-based scheduling service. |
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If you use AI-powered scheduling, you cannot:
Is there a way to do it, or is there a workaround for this?
Customer choose for AI because of the load on their local systems.
How do I expain this customer they bought this and they cannot use is in a normal way?
Reagards,
Kees Graveland.
#WEM/Optimizer------------------------------
Kees Graveland
Sr. Application Engineer Genesys and Verint @ Frontline Solutions
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