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DISABLE POP UP FOR AGENT SIGNATURE

  • 1.  DISABLE POP UP FOR AGENT SIGNATURE

    Posted 06-16-2020 01:00
    Hi all,

    There is pop up always whenever i complete the scoring the interaction. " Finishing the scorecards make available for historical reporting  and Require scorecard signature "

    The business doesnt provide the option for agent signature so this pop up has to be disabled.

    Kindly provide me option or way to disable it.
    #QualityManagement

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    Gopalakrishnan Mahadevan
    Accenture India
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