Hi,
I am currently trying to build reporting to identify concurrent chats. I have looked through iwrkgrpqueuestats, iagentqueuestats and ICBM reporting and I cannot find any documentation on how to identify when an agent is on multiple chats.
Has anyone out there had any luck?
Cheers
Dak
#Reporting/Analytics------------------------------
Dak Doyle
NIB Health Funds Limited
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