Hello Ryan,
My current configuration is Workgroup (VM is assigned to a USER VM box).
Mailbox address of the USER VM is assigned to the needed email/DL . - Did not work
I changed the mailbox address of the workgroup to the needed email/DL.
I selected the IMAP/SMTP option. ININ was able to forward the voicemails to the assigned email/DL.
Would there be any issues with this configuration?
Unfortunately, I am not aware with the parameter that you have sent me.
Thank you Ryan!
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Anjelo Brian De Jesus
Emerson Climate Technologies, Inc.
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Original Message:
Sent: 01-15-2022 11:03
From: ryan hedlund
Subject: Workgroup's voicemails to Outlook
You can assign a VM that you use a DL or send it to a USER VM box that then the user has the Notification sent to a DL:
or you can use this server parameter:
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ryan hedlund
Original Message:
Sent: 01-13-2022 05:05
From: Anjelo Brian De Jesus
Subject: Workgroup's voicemails to Outlook
Good day Genesys,
Is it possible to send the voicemails in workgroup queue to a particular distribution list email?
One of my customers requested this kind of configuration. I can't find any resolution for this request yet.
We are using Interaction Desktop to manage calls and Interction Attendant/Administrator for backend support.
Thanks!!
#Integrations
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
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Anjelo Brian De Jesus
Emerson Climate Technologies, Inc.
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