Hello Mohammad,
CX Insights does not have any dashboards that show interaction data. Currently (2020r2 and prior) we have 11 real-time agent and workgroup dashboards. In 2020r3 we will have historical IVR dashboards. Beyond that, we will start adding other dashboards - Skills, Interaction details, etc. As we add new dashboards that show interaction data, social and chat interactions will be included. They are treated as any other interaction type in the system (calls, e-mails, etc.) with respect to reporting.
Thanks,
Greg
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Greg Cole
Genesys - Employees
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Original Message:
Sent: 07-07-2020 03:08
From: Mohammad Tawalbeh
Subject: CX Insights, dashboard, for live chat
Deras , i would like to ask if there is dashboard for the chat and other digital channels like social media ?
dose the CX Insights cover this part ?
thanks
#DigitalChannels
#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#PureConnectQAEpisode
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Mohammad Tawalbeh
Fourth Dimension Systems
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