PureConnect

 View Only
Discussion Thread View
  • 1.  Does the Genesys soft phone support headset control?

    Posted 08-02-2021 15:48
    We are in the process of evaluating new headsets, and I would like to know if controls like answer and hang up are available with the Genesys soft phone. If it matters, we are on 2021 R1.
    #SIP/VolP

    ------------------------------
    Nathan Timberlake
    Georgia United Credit Union
    ------------------------------


  • 2.  RE: Does the Genesys soft phone support headset control?

    Posted 08-04-2021 10:19
    Out of the box it does not work with my head set (Plantronics C3220) but there is something on developer.inin.com for some Plantronics integration:


    https://github.com/GenesysPureConnect/Plantronics

    ------------------------------
    ryan hedlund
    Stericycle
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources