Hello,
Is anyone using the PureConnect Salesforce Integration?
We have few Teams Using Salesforce Pureconnect integration but having issue with Interaction Ringing at user station.
Call Volume for teams are not very high to they do work in other application as time permits from the calls.
Sometimes it doesn't Ring Interaction at all but Interaction is sent to User. Since User can not Hear the Ring They are missing on call.
Anyone Encountered kinds of similar issue? I spoke with our Systems Team but they could help much as Interaction connect Works in Chrome but not in salesforce.
Thanks
Anagha
#Omni-ChannelDesktop/UserInterface------------------------------
Anagha Chandere
Southwest Business Corp.
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