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I am creating a custom dashboard for PureConnect statistics using ICWS API and C#. I am able to get the statistics values such as InteractionsEntered, InteractionsAnswered and AgentsLoggedInAndActivated etc. using the both /icws/(sessionId)/messaging/subscriptions/statistics/statistic-values and /icws/(sessionId)/messaging/messages APIs.
But, when I am trying to get the Service Level Target (inin.workgroup:ServiceLevelTarget) values for the workgroup, I am not getting any result from the /messaging/messages API.
Please see the below request and response and advise
I tested this code in 3 different client environments and getting the same empty result set. Please check and let me know if I missed anything.
Any support would be appreciated.Thanks in advance.
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