Hey Barry -
Full disclosure, I work for Avtex (largest Genesys partner), but I promise I'm not a sales person! :-)
But for our clients, we employ Microsoft Power BI for both historical and real-time reporting. And we can/have implement(ed) this solution for Genesys direct customers, including those running Genesys Cloud, PureConnect, and PureConnect Cloud.
It is certainly scalable, having recently handled a client's "busy season" to the tune of ~100k interactions/day (if memory serves).
If you'd like to see a no-pressure demo or have some more questions about how it compares to other products out there, let me know and I'd be happy to assist. Again, I promise I'm not a sales person!
tvance@avtex.com2020 Gartner Magic QuadrantThanks!
Trent.