Hi everyone, This one has a couple of us stumped here, and we're not finding it in the Documentation.

When someone tries to transfer to an agent that is no longer employed (hence no email address), calls are going to an off hours mailbox NightMail.

This is what we see in the CallLog

14:30:14: No email address - using default Voicemail Recipient address


Where or where is the default Voicemail Recipient address located ?

PureConnect 2018 R3 P4

Many thanks in advance if you can help,

-Bill

#SystemAdministration

------------------------------
William Wyszomirski
Excellus Health Plan Inc
------------------------------

Hi William:

Please check this reference: https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/system_configuration_mailboxes.htm



I expect that helps you.

Cordially yours,

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
------------------------------

Original Message:
Sent: 02-18-2020 11:36
From: William Wyszomirski
Subject: Where is the default Voicemail Recipient address ?

Hi everyone, This one has a couple of us stumped here, and we're not finding it in the Documentation.

When someone tries to transfer to an agent that is no longer employed (hence no email address), calls are going to an off hours mailbox NightMail.

This is what we see in the CallLog

14:30:14: No email address - using default Voicemail Recipient address


Where or where is the default Voicemail Recipient address located ?

PureConnect 2018 R3 P4

Many thanks in advance if you can help,

-Bill

#SystemAdministration

------------------------------
William Wyszomirski
Excellus Health Plan Inc
------------------------------

Hi William,

If you select the System Configuration container itself (not one of the sub-containers) and then open its configuration.

One of the Tabs is "Mailboxes", which allows you to specify default mailboxes for both Voicemail and Fax, as well as for the ICAdministrator.

HTH

Ding ! Ding !
We have a winner.  That was it Paul, that's what we were looking for.
I knew it would be simple.


------------------------------
William Wyszomirski
Excellus Health Plan Inc
------------------------------

Original Message:
Sent: 02-18-2020 11:59
From: Paul Simpson
Subject: Where is the default Voicemail Recipient address ?

Hi William,

If you select the System Configuration container itself (not one of the sub-containers) and then open its configuration.

One of the Tabs is "Mailboxes", which allows you to specify default mailboxes for both Voicemail and Fax, as well as for the ICAdministrator.

HTH

------------------------------
Paul Simpson
Senior Technical Instructor

Original Message:
Sent: 02-18-2020 11:36
From: William Wyszomirski
Subject: Where is the default Voicemail Recipient address ?

Hi everyone, This one has a couple of us stumped here, and we're not finding it in the Documentation.

When someone tries to transfer to an agent that is no longer employed (hence no email address), calls are going to an off hours mailbox NightMail.

This is what we see in the CallLog

14:30:14: No email address - using default Voicemail Recipient address


Where or where is the default Voicemail Recipient address located ?

PureConnect 2018 R3 P4

Many thanks in advance if you can help,

-Bill

#SystemAdministration

------------------------------
William Wyszomirski
Excellus Health Plan Inc
------------------------------

LOL

You are welcome :-)