PureConnect

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Unscheduled days and re-creating a schedule

  • 1.  Unscheduled days and re-creating a schedule

    GCAP Member
    Posted 12 days ago
    I thought there was a way to do this but I can't find it.  We are using Optimizer with PureConnect currently on 2018 R5 (upgrading in the near future).  So let's say 3 agents call out sick I thought there was a way to reschedule the day so breaks, lunches and the like would be "covered" as best possible?  Right now it looks like the only thing that can be done is to create a new schedule and publish that?
    I'm really hoping I'm missing something.
    Thanks in advance!
    #WEM/Optimizer

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    Derek Rouleau
    The Thomas Agency
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