PureConnect

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  • 1.  "Saved Copy" in "Send E-Mail" Tool Step

    Posted 09-22-2020 08:15

    I opened a ticket with support to see how I can get my auto-generated emails from a handler to be saved in the "Sent" folder in O365.  I checked the "Send E-Mail" tool step and found the field "Saved Copy".  According to the help documentation, I should be able to put the string moniker of the mailbox that I want to save the sent email in.  When I did this, I get the error that this field is expecting a boolean value, not a string value.  Can someone please help me get this to save the sent emails?  I also updated my support case with this question but wanted to reach out to the community as well.

    Thanks,
    Andrew


    #Handlers

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    Andrew Wooster
    Genesco Inc.
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  • 2.  RE: "Saved Copy" in "Send E-Mail" Tool Step

    Posted 09-24-2020 09:03
    @Paul Simpson any ideas? ​

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    Andrew Wooster
    Genesco Inc.
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  • 3.  RE: "Saved Copy" in "Send E-Mail" Tool Step

    Posted 09-29-2020 13:03
    It might be helpful to know we are running PureConnect 2018 R2 P36.

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    Andrew Wooster
    Genesco Inc.
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  • 4.  RE: "Saved Copy" in "Send E-Mail" Tool Step

    Posted 10-12-2020 17:02
    So it was simple as setting the value to true, but it only works if the email is coming from the service account associated with the O365 integration, it does not work for proxy accounts.

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    Andrew Wooster
    Genesco Inc.
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