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Hi,No I have not received any answers from Genesys regarding this. But the chatbot we are using has the capability to call APIs, we just use ICWS, and it works really well. Except if the chat payload is big, then it will sometimes fail, and this a known issue, since the buffer size is just something like 15kb.It kind of depends on the capabilities of the bot. But if you send a message Body like this(herer below) to /icws/web-chat/startThe chat will start with the correctly formated text. I hope this helps.You can find more on it in the ICWS documentation:
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