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CIC Web Based phone PCC

  • 1.  CIC Web Based phone PCC

    Posted 11-04-2020 11:13
    Is CIC Web Based Phone available for PureConnect Cloud customers? I have a PCC customer who wants to deploy a bunch of new agents and I want to get them using Interaction Connect (they've been hanging on to Interaction Client) but they want to use a softphone type setup. Would be nice not to have to deploy the SIP soft phone software. Any experience people have had would be helpful.

    Tony Curoso
    American Telesource, Inc.

  • 2.  RE: CIC Web Based phone PCC

    Posted 11-05-2020 10:08

    This is available to PCC but requires an on-premise edge device. We are looking to move to a cloud-based edge device setup in the future. This is on our roadmap.

    Scott Thomas
    Director, Product Management

  • 3.  RE: CIC Web Based phone PCC

    Posted 11-05-2020 10:26
    OK great. Looks like it uses a NAT traversal so I think it should work well for remote users. I'll talk to the account rep about pricing and all that. Thanks for the information. 

    Tony Curoso

    Senior Operations Engineer


    ATI - Systems Integrators

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