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Post Call Survey for Callbacks

  • 1.  Post Call Survey for Callbacks

    Posted 3 days ago

    I am looking to setup a post call survey to offer to the caller.  I am not able to locate how or if this is possible.

    Secondary to this, I have need to play a survey that is based of the last workgroup entered.  At the moment, post call surveys are only offered from the point of entry workgroup.

    Thank you.

    Tami Bogatiuk