Upgrading our system from 2019R2 patch 1 to patch 6.

Running the CIC server install file is giving error after sometime. It could run for an hour and then get the following System Application error:

"Interaction Center Server 2019 R2 -- Error 1328. Error applying patch to file D:\Config.Msi\PT1951.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor. System Error: - 1072807676"

Anyone any idea on what could cause this or how we could overcome it?
I am wondering if something has been cached and any new updates are failing now?

Thanks,
Marian
#Implementation
#Unsure/Other

------------------------------
Marian OConnell
Wren Data Ltd.
------------------------------

Just in case you haven't done so yet, you absolutely should open a support case with the installation team.  They'll likely want the installation logs in "C:\Windows\Temp\Install", app and event logs and screenshots.  It might be useful to install procmon so you can capture all of the system events happening on your server at the time.

------------------------------
Aaron Lael
State of Utah
------------------------------

Original Message:
Sent: 08-02-2019 11:54
From: Marian OConnell
Subject: IC server patch upgrade

Upgrading our system from 2019R2 patch 1 to patch 6.

Running the CIC server install file is giving error after sometime. It could run for an hour and then get the following System Application error:

"Interaction Center Server 2019 R2 -- Error 1328. Error applying patch to file D:\Config.Msi\PT1951.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor. System Error: - 1072807676"

Anyone any idea on what could cause this or how we could overcome it?
I am wondering if something has been cached and any new updates are failing now?

Thanks,
Marian
#Implementation
#Unsure/Other

------------------------------
Marian OConnell
Wren Data Ltd.
------------------------------

Have opened a support case and provided those logs alright. Thanks Aaron. Tried the procmon but it crashes out (get kicked off everything on the system) when the error happens while procmon is running in the background. Nothing yet from support as to what might have happened.

------------------------------
Marian OConnell
Wren Data Ltd.
------------------------------

Original Message:
Sent: 08-02-2019 14:22
From: Aaron Lael
Subject: IC server patch upgrade

Just in case you haven't done so yet, you absolutely should open a support case with the installation team.  They'll likely want the installation logs in "C:\Windows\Temp\Install", app and event logs and screenshots.  It might be useful to install procmon so you can capture all of the system events happening on your server at the time.

------------------------------
Aaron Lael
State of Utah

Original Message:
Sent: 08-02-2019 11:54
From: Marian OConnell
Subject: IC server patch upgrade

Upgrading our system from 2019R2 patch 1 to patch 6.

Running the CIC server install file is giving error after sometime. It could run for an hour and then get the following System Application error:

"Interaction Center Server 2019 R2 -- Error 1328. Error applying patch to file D:\Config.Msi\PT1951.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor. System Error: - 1072807676"

Anyone any idea on what could cause this or how we could overcome it?
I am wondering if something has been cached and any new updates are failing now?

Thanks,
Marian
#Implementation
#Unsure/Other

------------------------------
Marian OConnell
Wren Data Ltd.
------------------------------