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  • 1.  Deleting Status Mappings

    Posted 08-04-2021 13:21
    Is it possible in Optimizer to delete status mappings, we have an array of statuses that we set up originally when we were configuring the system, and now need to clean them up
    #WEM/Optimizer

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    Conor Twomey
    Arbella Service Company, Inc. and its Affiliates
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  • 2.  RE: Deleting Status Mappings

    Posted 08-05-2021 06:49
    yes you can, but manually.
    optimizer table copies all statuses from the system into own table.
    so please clean your IC admin first.
    then do a clean of IO table, then it will re-populate the statuses.

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    Vincent Heijmans
    BMW Group Munich
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  • 3.  RE: Deleting Status Mappings

    Posted 08-09-2021 11:46
    Thanks Vincent,

    we will definitely do that.

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    Conor Twomey
    Arbella Service Company, Inc. and its Affiliates
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