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Playing an Audio file to customer on an Outbound Call

  • 1.  Playing an Audio file to customer on an Outbound Call

    Posted 04-06-2021 10:43
    Hi

    I am looking for a solution ( Not Interaction Dialer ) , where an agent places an outbound call to customer.
    And as soon as the call gets connected to customer , we would like to play an audio wav file to customer and then agent continues handling the customer on the call.
    Is there a way , I checked few documentation about Attendant Outbound profiles.
    But our requirement is agent can dial any customer number but everytime the agent places the outbound call to customer , we have to play a message to customer and then continue with the call.

    Thanks,
    Vishnu
    #Outbound

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    Vishnu Prasad
    AEA International Holdings Pte. Ltd.
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  • 2.  RE: Playing an Audio file to customer on an Outbound Call

    GENESYS
    Posted 04-06-2021 18:01
    The short answer is "Yes, with a Custom Handler". I recommend taking the Interaction Center Handler Developer training for more information.

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    Paul Simpson
    Senior Technical Instructor
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