I'm looking for feedback/best practice ideas on how to better process overnight voicemail messages that come in from Attendant, where the the audio is less than 2 seconds long. Currently, the system is generating the interaction and sending it to a queue to be worked by an agent. However, they are unable to play the audio, for there is no actual audio attached (system is discarding the audio if less than 2 seconds long).
Preferably, if no actual audio message is left, I would prefer that the entire VM interaction be discarded. However, if that's a limitation, then is there a way for the interaction to be tagged to denote that there is no actual audio file attached, due to the minimum length?
Thanks!
#ArchitectureandDesign#SystemAdministration------------------------------
Barry Farrington
PureConnect Administrator
Long Term Care Partners, LLC
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