A place to ask questions, connect with others, and stay in the know
Hi Tina,I believe Tim may be referring to deleting these Cache files.Clear ICBM Cache Files - FYI you will need to set your folder settings to "Show Hidden files, folders and drives" if not currently set to see the entire path<C:\Users\user\AppData\Local\Interactive Intelligence\IC> Business Managerremove xml file<C:\Users\user\AppData\Local\Interactive Intelligence\IceLib\DEN158GIC087_IND158GIC087\AppSettings\user>Remove IC Business Manager.zip
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.