Hi Tina,
I believe Tim may be referring to deleting these Cache files.
Clear ICBM Cache Files - FYI you will need to set your folder settings to "Show Hidden files, folders and drives" if not currently set to see the entire path
<C:\Users\user\AppData\Local\Interactive Intelligence\IC> Business Manager
remove xml file
<C:\Users\user\AppData\Local\Interactive Intelligence\IceLib\DEN158GIC087_IND158GIC087\AppSettings\user>
Remove IC Business Manager.zip
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Brad Goff
Palo Alto Networks, Inc.
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Original Message:
Sent: 10-29-2020 13:20
From: Tina Yocum
Subject: ICBM User Report
Hello,
I am looking for direction in regards to a report that would give me log on and log off times for ICBM users. We have supervisors that will stay logged in and then log out and back in the following morning. This seems to impact caching on some level (information provided by a Genesys engineer in a phone call) with ICBM and causes crashing consistently for out scheduler. Our scheduler is the only person that is a power user of Optimizer. Logging the users out after hours does not seem to work all of the time, meaning I can log them out through ICBM but they will still show as logged in; sometimes it works and other times it does not. Plus, I should not have to babysit responsible adults that should be logging out at the end of their business day.
Any suggestions are welcomed!
Thank you,
Tina
#Reporting/Analytics
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Tina Yocum
NorthWestern Corporation
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