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  • 1.  Identity out Attribute

    Posted 10-19-2019 16:18
    Hello Genesys Engineers.

    I want to know what is the attribute name that loads the line 1 value in the identity value in line configuration

    Your help please 

    Thanks
    #Handlers
    #SystemAdministration

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    Mahmoud Kamal
    IST Integration Services And Technologies Co.
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  • 2.  RE: Identity out Attribute

    Posted 10-22-2019 10:00
    Mahmoud,

    Can you please provide some additional details as to what you are looking for. A screen shot may be helpful as well.

    Thanks,

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    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk. If my comment helped you or solved your problem please consider marking my comment as best answer.
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    Original Message


  • 3.  RE: Identity out Attribute

    Posted 10-23-2019 09:16
    if you are referring to the Directory Services, the values for the Line 1 values are:

    Interaction Admin Name           Directory Service Name
    Name                                            OutboundName
    Address                                        Phone Number

    These values can be retrieved using the Get Ds Attr tool in the system tools. 

    If you are looking for a call attribute, I am do not think one exists.  You could get it using the Eic_LineName and the directory services attribute above.

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    Steve Owen
    Avtex Solutions, LLC
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    Original Message


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