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Live Listen not working for callbacks

  • 1.  Live Listen not working for callbacks

    Posted 10-15-2019 19:24
    Edited by Angela Lopuhovsky 10-16-2019 14:46
    Our call center supervisors are having issues when trying to Live Listen during Callbacks in Interaction Desktop.  Live listen works fine with normal call interactions but there is no sound when trying to listen to a callback.  Listen button is available and when you click it, the Callback window pops up so it seems like it is trying to work.  Any ideas?  Thanks everyone!
    #Unsure/Other #Omni-ChannelDesktop/UserInterface #SystemAdministration

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    Angela Lopuhovsky
    NuVision Federal Credit Union
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