Hi Gopal,
Pro-active recording is set on the lines, so e-mail would not be affected by that. That being said i do have 2 questions
1 - how does the e-mail get to your Queue, are you using the Attendant or do you have a workgroup setup to watch an e-mail box?
2 - where are you seeing these in progress of recording?
Thank you,
Scott
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Scott Williams
Missouri Higher Education Loan Authority
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Original Message:
Sent: 07-08-2020 04:54
From: Gopalakrishnan Mahadevan
Subject: RECORDING IN PROGRESS- EMAIL/BPEM
Hi all,
I facing issue with Pureconnect recording.I have enabled Pro-Active recording.
I want to record call starting from IVR. But email and BPEM should be recorded only after connecting with Agent.But in my environment- I could see everything as in Progress of recording.
Issue here is those were EMail media type which may even stay in queue for one week or more.Hence i dont want this recording also to be in progress for all time.
I want to initiate email recording only connected with Agent.Kindly assist here.
#AskMeAnything(AMA)
#DigitalChannels
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Thanks,
Gopal
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