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sip soft phone

  • 1.  sip soft phone

    GCAP Member
    Posted 02-09-2021 05:19
    Hi All,
    does someone know the meaning of that error.
    Disconnected [There Are No Lines Available To Reach Your Station]
    SSP has been registrated and network adapter are correct,
    the client has licences and same role as all others,
    but only this client is not able to pick up calls,
    any idea ?
    best regards
    Horst

    #Telephony

    ------------------------------
    Horst Eppich
    Boehringer Ingelheim GmbH
    ------------------------------


  • 2.  RE: sip soft phone

    GENESYS
    Posted 02-09-2021 13:55
    Hi Horst,

    Are you running the Softphone locally, or on a remote connection (either a VM, or via something like Terminal Services or Citrix)?

    I only ask because we see this in class (where the Softphone is running on a VM) and it is almost always due to an issue with the audio forwarding. (The error message is very misleading in this case!)

    Restarting the Windows Audio Services can help (or go for the Hail Mary approach and reboot!) otherwise it's often down to Headset or other audio hardware / software settings.

    HTH

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------



  • 3.  RE: sip soft phone

    Posted 02-09-2021 15:07
    Like Paul said, headset , windows audio service culprit a lot of the times.


    SIP softphone interface is terrible giving you that feedback logs will.

    We use MicroSIP a lot for quick testing and it provides good feed back on a speaker or mic issue that SIP softphone shows a generic error for.

    MicroSIP fairly lightweight SIP softphone that we use to see if its more of a Pure connect soft phone issue or machine issue.

    ------------------------------
    ryan hedlund
    Stericycle
    ------------------------------



  • 4.  RE: sip soft phone

    GCAP Member
    Posted 02-10-2021 01:48
    Hi
    good Information
    MicroSIP I have not heard about it
    possible to download somewhere ?​
    Horst

    ------------------------------
    Horst Eppich
    Boehringer Ingelheim GmbH
    ------------------------------



  • 5.  RE: sip soft phone

    GCAP Member
    Posted 02-10-2021 01:43
    Hi Paul,

    No SSP is running locally
    Meanwhile we solved the issue by changed the Audio Config in the options of SSP​ (wrong Head Set was chosen by Agent)
    but that errore message i have not seen before so far So I did not think this might be an Head set issue.
    Any progress or change in CIC2020 that we can leave the SSP out ?
    Same as Skype Client ..easy to use without checking the amount of options (network adapter etc...) ??

    Best Regards
    Horst

    ------------------------------
    Horst Eppich
    Boehringer Ingelheim GmbH
    ------------------------------



  • 6.  RE: sip soft phone

    Posted 02-10-2021 07:59
    https://www.microsip.org/

    is the website also, maybe its time to look at WEBRTC, through PureCloud or other methods.

    I know a few VAR's out there are also working on 3rd party set up for WEB RTC.   I am building out a new environment now and going that way.

    ------------------------------
    ryan hedlund
    Stericycle
    ------------------------------



  • 7.  RE: sip soft phone

    GENESYS
    Posted 02-10-2021 11:14

    Hey!

    Yes, like I said, the error message isn't exactly helpful!

    Can you expand on your question concerning leaving out the SSP? There is WebRTC and, funnily enough, I believe we (Beyond) may have a Webinar coming up on how to use it. I don't have firm dates yet, but will let you know when I do, if it is any help?



    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------



  • 8.  RE: sip soft phone

    GCAP Member
    Posted 02-10-2021 11:37
    Hi
    the SSP generates a lot of confusion for our Agents and therefore a lot of question when changing Network Adapters and so on...​changing the Computer is just one example and the Registration process is not really user friendly.
    I create a script for bypassing that process and that scripts writes the needed information in the window registry. When done starting the ssp and it is up-to-date.
    At the moment we do not have an alternative.
    A  webrtc session might be good and helpful to get more and deeper information about that.
    I am happy to hear about  and I will wait for the next option to join,
    Cheers
    Horst

    ------------------------------
    Horst Eppich
    Boehringer Ingelheim GmbH
    ------------------------------



  • 9.  RE: sip soft phone

    Posted 02-16-2021 16:16
    Hi Paul,

    Can you please let me know when the WebRTC for PureConnect webinar is? I'm very interested.

    Thanks,

    ------------------------------
    Richard Presling
    Pyrios (Pty) Limited
    ------------------------------



  • 10.  RE: sip soft phone

    GENESYS
    Posted 02-17-2021 13:14
    Hi Richard,

    I believe we have it scheduled for the beginning of April. Please keep an eye out the Beyond website and look out for an announcement.

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------



  • 11.  RE: sip soft phone

    Posted 16 days ago
    Hi Paul,

    Any news on when the WebRTC webinar for PureConnect is coming?

    Thanks,

    ------------------------------
    Richard Presling
    Pyrios (Pty) Limited
    ------------------------------



  • 12.  RE: sip soft phone

    GENESYS
    Posted 15 days ago
    Edited by Paul Simpson 15 days ago
    Richard,

    Indeed! The webinar will be running twice on April 6th. Once at 11am and once at 5pm (both Eastern times). It will also be recorded and the recording made available to subscription holders.

    To register for the live version, please visit:

    11am – https://genesys.zoom.us/webinar/register/WN_uHNrn8VLQT-wOLKTC4v1Ew
    5pm - https://genesys.zoom.us/webinar/register/WN_r9Hz5VHtTvGamHnSm0ewtg

    HTH

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------



  • 13.  RE: sip soft phone

    GCAP Member
    Posted 4 days ago
    Paul,

    Is  there a recording of this Webinar,  I did not learn of it until it was over.

    Thanks

    ------------------------------
    Pete Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
    ------------------------------



  • 14.  RE: sip soft phone

    GENESYS
    Posted 4 days ago
    Pete,

    The webinars are all recorded and will be made available to Subscription holders. I'm not sure what the delay is. I suggest sending an email to beyond@genesys.com requesting info (and getting a subscription, if you don't already have one!)

    HTH

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------



  • 15.  RE: sip soft phone

    GCAP Member
    Posted 02-10-2021 18:17
    I seen that before when my headset was not plugged in.

    Regards

    ------------------------------
    Richard
    ------------------------------



  • 16.  RE: sip soft phone

    Posted 02-18-2021 07:35
    Indeed... the amount of incidents we received in the past just due to a headset not being plugged in... A message as "No headset available for audio"  would have saved a lot of time for a lot of support engineers.

    ------------------------------
    Dieter Wijnen
    Telenet BVBA
    ------------------------------