Hi
the SSP generates a lot of confusion for our Agents and therefore a lot of question when changing Network Adapters and so on...changing the Computer is just one example and the Registration process is not really user friendly.
I create a script for bypassing that process and that scripts writes the needed information in the window registry. When done starting the ssp and it is up-to-date.
At the moment we do not have an alternative.
A webrtc session might be good and helpful to get more and deeper information about that.
I am happy to hear about and I will wait for the next option to join,
Cheers
Horst
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Horst Eppich
Boehringer Ingelheim GmbH
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Original Message:
Sent: 02-10-2021 11:14
From: Paul Simpson
Subject: sip soft phone
Hey!
Yes, like I said, the error message isn't exactly helpful!
Can you expand on your question concerning leaving out the SSP? There is WebRTC and, funnily enough, I believe we (Beyond) may have a Webinar coming up on how to use it. I don't have firm dates yet, but will let you know when I do, if it is any help?
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 02-10-2021 01:43
From: Horst Eppich
Subject: sip soft phone
Hi Paul,
No SSP is running locally
Meanwhile we solved the issue by changed the Audio Config in the options of SSP (wrong Head Set was chosen by Agent)
but that errore message i have not seen before so far So I did not think this might be an Head set issue.
Any progress or change in CIC2020 that we can leave the SSP out ?
Same as Skype Client ..easy to use without checking the amount of options (network adapter etc...) ??
Best Regards
Horst
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Horst Eppich
Boehringer Ingelheim GmbH
Original Message:
Sent: 02-09-2021 13:54
From: Paul Simpson
Subject: sip soft phone
Hi Horst,
Are you running the Softphone locally, or on a remote connection (either a VM, or via something like Terminal Services or Citrix)?
I only ask because we see this in class (where the Softphone is running on a VM) and it is almost always due to an issue with the audio forwarding. (The error message is very misleading in this case!)
Restarting the Windows Audio Services can help (or go for the Hail Mary approach and reboot!) otherwise it's often down to Headset or other audio hardware / software settings.
HTH
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 02-09-2021 05:18
From: Horst Eppich
Subject: sip soft phone
Hi All,
does someone know the meaning of that error.
Disconnected [There Are No Lines Available To Reach Your Station]
SSP has been registrated and network adapter are correct,
the client has licences and same role as all others,
but only this client is not able to pick up calls,
any idea ?
best regards
Horst
#Telephony
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Horst Eppich
Boehringer Ingelheim GmbH
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