@Sergio Picchioni Point taken on the EOL information getting drowned under Multicloud Product announcements section. We will continue to offer support for Interaction Marquee, but there is only so much we can do. Microsoft isn't going to cause it to stop working, but they aren't going to patch it either. Though the news came up in 2019, IWP and Marquee being Web based products and our replacement/migration path not in place to go ahead with an EOL announcement of our own, we ended up aligning with theirs. We were keeping a watch on the timelines and putting together efforts to build parity via CX Insights (for Marquee). We waited until we could build reasonable confidence in most of the Marquee customer base, if not all, that the migration path is viable. So, in the pursuit of these efforts, our ramp up time was more than what we anticipated.
@Rasko Radojevic Genesys will certainly incentivize Premise Marquee subscription customers should they decide to use CX Insights. You can engage with your account team on discussing the details and Product Management will take it from there.
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Prem M
Genesys - Employees
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Original Message:
Sent: 09-13-2021 05:16
From: Rasko Radojevic
Subject: Interaction Marquee End Of Live Announcement on October 12
Hello
Actually I just noticed it was within "Genesys Multicloud CX Product announcements" which is now what Engage was once, and it was just general instruction "Read All Announcements" Considering the impact and short term for it, I think this should be a little bit more emphasized
Strange thins is that we sold one Marquee in April with official quote from Genesys without any announced caveat that it will be EOL in 6 months.
So @Prem M do you know, if there's any plan that Genesys will offer discounted CX Insight subscription for existing customers or any other specific plan for it? This is even more dodgy than Interaction Edge appliance EOL
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-13-2021 04:30
From: Sergio Picchioni
Subject: Interaction Marquee End Of Live Announcement on October 12
I missed that announcement too,
Thank you @Rasko Radojevic to bring it to our attention.
Marquee will be in EOS next month, just two months after EOL end its annoucement (received 24th of August, btw when microsoft has annoucced EOS for silverlight???).
I have no words to comment how such important communication was done in terms of content and time...
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Sergio Picchioni
Bizmatica Sistemi S.p.a.
Original Message:
Sent: 09-11-2021 02:14
From: Prem M
Subject: Interaction Marquee End Of Live Announcement on October 12
Hello Rasko - The announcement went in the August edition of the Partner Newsletter. Please refer to the August Partner Insider - Channel Team Edition you must have received on 19th Aug and you will find the content under "Genesys Multicloud CX Product Announcements". Partner Announcement
Here is the announcement that went on Juy 31st on our Product site:
https://help.genesys.com/pureconnect/desktop/genesys_end_of_life_products.htm
Here is the feature-by-feature comparison that you will find useful:https://help.genesys.com/pureconnect/desktop/interaction_web_portal_features_impacted.htm
Happy to connect!
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Prem M
Genesys - Employees
Original Message:
Sent: 09-10-2021 06:48
From: Rasko Radojevic
Subject: Interaction Marquee End Of Live Announcement on October 12
Hello to all,
I would say that this important announcement was not properly distributed to partners and customers. I just accidently find that as soon as October 12, Interaction Web Portal / Interaction Marquee will face End of life.
Details may be found in PDF available here https://all.docs.genesys.com/Special:Repository/EOL_-PCP-PCCIWP-Marquee-_July2021.pdf
but in general we do not have much options.
I would really like that someone provide view and comment on this topic, considering that this information was not within August partner insider letter, or within Product notice for PureConnect Release notes
#ArchitectureandDesign
#Implementation
#Reporting/Analytics
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Раско Радојевић
Rasko Radojevic
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