I can't answer your question about the naming convention, but I do not believe that you can change the naming convention, as this is intended to ensure that each recording ID/file name is unique.
If you want to see what file is related to what recording, you can look at the IR_RecordingMedia table in your database. The filename is in the mediaURI and that same table will give you the interaction ID.
ICBM's recording search attributes also has the advanced attribute for "Recording FIle name" that should work as well, but I haven't used it myself.
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AARON LAEL
State of Utah
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Original Message:
Sent: 03-31-2020 08:28
From: Gopalakrishnan Mahadevan
Subject: PURECONNECT RECORDING
Hi all,
Do anyone aware what is naming convention used for recorded file in Pureconnect.
It stores in folder format of YEAR/MONTH/DAYS and then i was not able to understand how its getting saved with some names.
Is there a way can we define the file name what it need to be stored.
Is there a way to identify the recording belongs to which SASF/recorded file.
Thanks,
Gopal
#QualityManagement
#PureConnectQAEpisode
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GK
Accenture
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