PureConnect

 View Only

Discussion Thread View
  • 1.  QualityForm Score Auto Pass/Fail

    Posted 04-28-2020 04:48
    Dear Community,

    is there any way to make auto Pass or Fail in the Interaction Quality Forms based on the score percentage. 

    Ex: if the Score is less than 80% the system Automatically choose Fail if it is more than 80% the system should Choose Pass without Supervisor selection.

    Regards
    #QualityManagement

    ------------------------------
    Mohammad
    ------------------------------


  • 2.  RE: QualityForm Score Auto Pass/Fail

    Posted 12-16-2020 03:20
    HI,

    Its been long time i have requested the information, still did not get update.

    Kindly need your advice on my question.

    Regards
    Mohammed

    ------------------------------
    Mohammed
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources