We are just starting to test PureConnect for email distribution. We discovered that the standard behavior is that the system deletes the email when the interaction is complete.
I need to add customization create a copy of the original email in another folder.
If I run a subroutine via Attendant after the route to workgroup step, would I still be able to create a copy, or will the email already be deleted at that point?
Second option is to add a custom handler earlier in the flow. Can anybody recommend which customization point I should focus on? It would help too if anybody could provide which system handler is used for the email delivery to the agent.
Thanks.
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Tom Mullen
Boehringer Ingelheim GmbH
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