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Max Calltime

  • 1.  Max Calltime

    Posted 07-30-2019 09:24
    Is there a way to set the max Calltime so that for example a call gets disconnect after 4 Hours.
    #SIP/VolP

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    Andreas Tikart
    Fiebig GmbH
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  • 2.  RE: Max Calltime

    Top 25 Contributor
    Posted 07-30-2019 10:15
    Andreas,

    I don't think there is an out of box setting to do this, then again maybe its hidden in an optional server parameter. If you really wanted this I suspect you could build something in handlers to do this. Can I ask you what your use case is for this setting change, what are you trying to solve?

    Thanks,

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    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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  • 3.  RE: Max Calltime

    Posted 07-31-2019 04:21
    OK, let's take the following example: An Agent (User) was dialed in into an external conference (e.g. WebEx). Then he locked the screen and went home (without leaving the conference).

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    Andreas Tikart
    Fiebig GmbH
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  • 4.  RE: Max Calltime

    GENESYS
    Posted 08-03-2019 14:37
    Andreas,

    I can see how that would be useful, but unfortunately, you would have no way of knowing if the user was legitemately on a long call or not and, therefore, you would risk cutting off a real, live call.

    Like Mark said, you could do something with a Handler, but I would be more inclined to run a report and see if it's actually happening. If so, deal with the individual user(s) on a case-by-case basis. You could even set an alert up to let you know when it ocurrs and then have a Supervisor go in, listen in on the call (to see if it's active) and manually disconnect it if not.

    Just my 10 cents...

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    Paul Simpson
    Senior Technical Instructor
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  • 5.  RE: Max Calltime

    Top 25 Contributor
    Posted 08-05-2019 11:33
    Andreas,

    I have seen this use case referenced before. As Paul points out its very possible that you will have active calls for more than x amount of hours and could disconnect valid calls. A long time ago we wrote a custom handler to disconnect all active calls at 2 AM every morning as the call center should not have active calls at that time. I know it's not exactly what you are looking for but I think it should fill your need. Then again understand that there will probably come a time where someone has a reason to be on the phone at 2 AM and you will disconnect them.

    Thanks,

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    Mark Tatera
    ConvergeOne

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.
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