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You can now initiate the pausing of screen recordings, either manually in Interaction Client, or programmatically using a public API.
When an agent initiates a secure recording pause during a recorded interaction, the screen recording pauses for a configured period of time. As a result, the final recording contains a beep to indicate the execution of a secure segment. The secure segment is omitted from the recording and compressed. During playback, the listener hears the beep and the pause is indicated by a lock icon on the timeline in the playback window.
There is a public API call available to pause and resume screen recording. This provides the ability to use a third party desktop application to control the screen recording when entering credit card data.https://help.genesys.com/pureconnect/mergedprojects/wh_tr/mergedprojects/wh_tr_recorder/desktop/secure_screen_recording_pause1.htm
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