PureConnect

Discussion Thread View
  • 1.  PMQ Retry for Interaction Process Automation

    GCAP Member
    Posted 09-29-2021 09:11
    I am trying to find documentation on how to initiate the PMQ Retry process for Interaction Process Automation but haven't found the exact command.  I know I need to run the sendcustomnotification command on the PureConnect server but I am not 100% sure of the correct syntax, can anyone help with this?

    Thanks,
    Andrew
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Andrew Wooster
    Genesco Inc.
    ------------------------------


  • 2.  RE: PMQ Retry for Interaction Process Automation

    Posted 09-30-2021 03:01
    Hello Andrew,

    PMQ handling is described in the PureConnect Installation and Configuration guide.
    The instructions to initiate the PMQ Retry process when .ERR files reman in a PMQ directory are available here:

    https://help.genesys.com/pureconnect/versions/2018r5/desktop/reprocessing_pmq_files.htm

    As the Interaction Process Automation .ERR files are not mentioned explicitly I suspect that the retry needs to be triggered rather by renaming the files as described there than by triggering it with a sendcustomnotification command.

    Regards,
    Marcelo

    ------------------------------
    Marcelo Heil França
    InfinIT.cx GmbHMarcelo Heil França
    InfinIT.cx GmbH
    ------------------------------