A place to ask questions, connect with others, and stay in the know
Generally speaking both are fine aside from IC Business Manager. Generally speaking the Optimizer and Recorder workspaces do not function as intended in IC Business manager if the server and the application are not on the same base and revision because of their sensitivity to database changes.Since interaction desktop isn't really receiving updates any more, I consider it a very low priority for updating.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.