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Conference Calls

  • 1.  Conference Calls

    Top 25 Contributor
    Posted 09-02-2020 04:58
    Good Morning

    I have a question:
    How many participants can be added to a conference call in Interaction Desktop?

    Sajed Salah
    Fourth Dimension Systems

  • 2.  RE: Conference Calls

    GCAP Member
    Posted 09-03-2020 14:26
    Hi Sajed,

    I do not believe there is an interaction desktop limit, i believe your limit would be how many lines your phone has. If your phone is configured for 2 lines, then you could have 2 other people besides yourself that could be on the conference call.

    Thank you,

    Scott Williams
    Missouri Higher Education Loan Authority

  • 3.  RE: Conference Calls

    Posted 09-04-2020 10:06
    Edited by Chris Mayo 09-04-2020 10:07

    I'm not sure if there is a theoretical limit to conference party counts (I'm sure there is) but it is quite high. Using your client app of choice, iDesktop or iConnect, will allow you to add to your heart's content and is not limited by the phone or station type in use.

    Along with the system overall limits, of course you would need to consider external line/session capacity if external parties will be included.

    Anyone on the Genesys side have any details on overall theoretical system limits?

    Chris Mayo
    Director, Technical Services
    Altivon, a ConvergeOne Company

  • 4.  RE: Conference Calls

    Posted 09-05-2020 12:16
    I believe the limitation would be Media Server resources. I'm not 100% certain, but from a limitation / resourcing perspective, I think an ad-hoc conference acts the same as an Interaction Conference, so it may be worth looking at the documentation for resourcing there....


    Paul Simpson
    Senior Technical Instructor