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  • 1.  How to remove the default Voicemail Offering example: "You have the reach the voicemail of "Agent Name"

    Posted 09-18-2021 04:30
      |   view attached
    Dear Pureconnect Community.

    Good Day,

    We would like to get your opinions on this request of our client to remove the voicemail offering of the agents to the caller.

    Scenario:
    Agents received a call and unable to pick up the call and after sometime a message play to the caller " You Have reached the voicemail of agent name"

    Our client wants to remove that message:

    Below are the actions we take to try to remove it.
    1. Remove the Mailbox configuration
    2. Disable all the voicemail settings on security rights from default user, roles, workgroup and user.
    3. Check if there is any personal prompts configure on the client side, which is none.

    Is there a way to remove that message " You Have reached the voicemailbox of agent name"

    Attached is the sample prompts we need to disable

    Kind regards
    Dan Kenneth Sta Iglesia
    Perfect Presentation Saudi Arabia
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony

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    Dan Kenneth Sta Iglesia
    Perfect Presentation Telecommunication
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  • 2.  RE: How to remove the default Voicemail Offering example: "You have the reach the voicemail of "Agent Name"

    Posted 11 days ago
    Easiest way is to record a blank agent name so the agent name does not play.

    But you may want to look at doing custom VM logic for this and use the the customization point for VM in handlers to remove these prompts completely.

    We host VM for some clients and we use a customization and control it on the User account with Custom Attributes

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    ryan hedlund
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  • 3.  RE: How to remove the default Voicemail Offering example: "You have the reach the voicemail of "Agent Name"

    Posted 9 days ago
    If the calls are distributed by an ACD Workgroup, you can configure the RONA (Redirect On No Answer).
    Goto the Workgoup configuration, Tab "Options", then "Incomimng Interaction", "Timeout" and set the time how long the call should ring at the agent.
    Then in then Workgroup configuration goto "ACD", "Actions" and set the "No-Answer Status" the agent should be moved to, to prevent him getting further calls.
    When now a call runs into a RONA timeout, the call is moved back to the ACD queue and delivered to the next available agent according to the normal ACD rules.

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    Andreas Tikart
    Fiebig GmbH
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