Hello,
We have a need to have group ring for several supervisors who all use interaction desktop only
The Workgroup has been created and the DID has been assigned to an extension of the group with the members in it.
Doesn't seem to matter whether or not Workgroup Q box is checked but I have it checked with the type as "Group" and naturally the active box checked. When calling the DID we hear thank you for calling then it rings twice before VM responds that it needs and extension to reach.
The dedicated DID needs to ring until a user answers the call which is the requirement now but I can see where it may need to eventually end up in a VM box which I am also in need to inquire about.
Appreciate any configuration direction I can get on this,
Thanks in advance for any help
GC
#SystemAdministration------------------------------
[Gerry] [Cruz]
[Atos]
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