Jayden -
Unfortunately, you've been given false information on this topic.
Not only can the Location information be stored in the database with OOB tools (ie. a checkbox versus custom handlers/registry trickery/supplemental database objects), all user configuration information can be stored as well. This includes licenses, permissions, access control, etc. Furthermore, if a change is made to any of these entries, such as Location, the database will track previous and new values.
Here is an example where I have already done this, for my 'trent.vance' test user. This morning, I changed that user location from "<Default Location>" to "Indianapolis":
If you like, feel free to reach out and I can walk you through this fairly simple operation. The query can also be updated to dynamically group/sort by the latest location value for your users (so when a user does move locations, your reports will always show the most accurate Location level reporting data).
Thanks!
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Trent Vance
Senior Contact Center Consultant, Reporting & Analytics
Avtex
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Original Message:
Sent: 08-28-2019 23:11
From: Jayden Bradow
Subject: Where is the Agent Location data stored in the database
Hi all,
I want to be able to split my agent level reporting by the agent's location.
I see there is a field in the User Configuration in Interaction Administrator called "Location".
Where is this field saved in the database?
#Reporting/Analytics
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Jayden Bradow
Service Performance Analyst
Precision Administration Services (Pty) Ltd
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