Hi,
You need to custom Handler to achieve it.
Some ideas for you. Go to Interaction Designer and Open "CustomACDPreAlert.ihd"
Be remembered this action will override all acd workgroup relate. which you need to filter only specific workgroup you need.
Step1: Getting screen popup URL from Defined Action in Workgroup from Attribute "Eic_PopupData" into string
Step2: Manipulate URL to add additional parameter and attached assigned agent with this expression SubstStr(p_sAgentQueueId, "User Queue:", "")
Step3: Save and Publish it
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Withaya Panichpreechakorn
Terrabit
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Original Message:
Sent: 03-08-2020 01:30
From: Mohammad Khaleel
Subject: Agent Name on Pop UP
Hi team,
Kindly need your support for the above request
Regards
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Mohammad
Original Message:
Sent: 03-04-2020 10:05
From: Mohammad Khaleel
Subject: Agent Name on Pop UP
Dear Community,
| am trying to show agent name on the pop up screen using the attribute "Eic_LocalName". I have configured the Action in Actions container and added that action in the attendant pop up screen. below is the example of the popup url.
Ex: www.google.com/{agentid}
URL parameters:
Name: agentID
Friendly Name:agentID
Override (Attendant): Allow override
Default value: $(EicLocalName)
The problem is i am not getting the name, i have few result scenarios here.
- I was testing on my lab environment, i can see agent name like "%7BAgent" . Agent is the agent name and it is adding extra "%7B"
- I am testing on the client UAT, if i use the option in workgroup acd options allert then it is showing the work group name if not it is giving some numbers
- One more thing is when i use pop up feature in the browser it is adding the interaction connect link with the pop up link as below examplet:
http://interactionconnectserver/client/www.google.com/workgroupname
Kindly need your usual support for my concerns.
Regards
#Integrations
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Mohammad
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