I've noticed that the Chat Registration Form for the Web Chat Widget pulls in the subject to 'Interaction Notes' in the Interaction Connect Browser
This is handy but wanted to know if anyone has pulled in any other detail/attributes from the Registration Form into the interaction notes. Ideally an account number. We have a dropdown subject list in the form
See pic below where the subject is available in the interaction notes......Json example below the image
JSON Example
{
"main":{
"i18n":{
"en":{
"webchat":{
"AgentConnected":"<%Agent%> Connected. Please note that all chats are recorded for training and quality purposes. Could you please provide your Account Number",
"ChatFormEmail":"Email Address",
"InviteTitle":"Need help?",
"InviteBody":"Would you like to chat to our Online Team?",
"InviteReject":"No thanks",
"AgentTyping":"<%Agent%> is typing...",
"AgentUnavailable":"Sorry....... ",
"ActionsDownload":"Download transcript",
"ActionsEmail":"Email transcript",
"ChatEnded":" Thank you for contacting us. Please feel free to complete the following survey about your experience today. www.surveymonkey.com",
"InviteAccept":"OK"
}
}
}
},
"webchat":{
"form":{
"wrapper":"<table/>",
"inputs":[
{
"id":"cx_webchat_form_firstname",
"name":"firstname",
"maxlength":"100",
"placeholder":"Required",
"label":"Name"
},
{
"id":"cx_webchat_form_lastname",
"name":"lastname",
"maxlength":"100",
"placeholder":"Required",
"label":"Last Name"
},
{
"id":"cx_webchat_form_email",
"name":"email",
"maxlength":"100",
"placeholder":"Required",
"label":"Email Address"
},
{
"id":"cx_webchat_form_accountnumber",
"name":"accountnumber",
"maxlength":"100",
"placeholder":"Optional",
"label":"Account Number",
"value":"Account Number"
},
{
"id":"cx_webchat_form_subject",
"name":"subject",
"maxlength":"100",
"placeholder":"Required",
"label":"Subject Field",
"type":"select",
"options":[
{
"text":"Make a Selection",
"value":"Make a Selection"
},
{
"text":"General Query",
"value":"General Query"
},
{
"text":"Other",
"value":"Other"
}
]
}
]
}
}
}
#DigitalChannels------------------------------
Anthony Devine
ABTRAN LIMITED
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