Hi,
I have been trying to set the priority of an email interaction using email attendant. I have 2 different 'transfer to workgroup' nodes with settings to set 1 route to a priority of 1 and the other to a priority of 99. Upon testing, the routing through attendant is working (according to the interaction log) yet the priority seems to have no impact on the order in which emails are offered and only the age of the interaction seems to be considered.
Any help would be appreciated.
Thanks
#Routing(ACD/IVR)------------------------------
Mick Nicholson
Engie Services Limited
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