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  • 1.  skipped due other reasons

    Posted 03-23-2021 12:52
    Hello All,
    I would like to ask if anybody has a similar problem regarding routing ACD calls with category.
    That functionality works but from time to time same calls are not routed to the correct users. Of course, the user is available to pickup calls, (not speak, have correct statuses).
    From the ACD log site (Notes(81) level) I see that in the selection Topic that my agent to which call should be routed receive - '1 skipped due other reasons'. After some time next call is routed correctly. What is mean that the user is skipped due to other reasons?
    Maybe somebody had a similar issue.

    Best regards
    Cezary
    #Routing(ACD/IVR)

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    Cezary Dawid
    Telefonix Sp. Z o.o
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