Good Moning Community:

We have this question: if a Contact Center want to install a Linux desktop distribution (like Ubuntu Desktop) in Agents Stations, CIC PureConnect supports Zoiper or another Sip Softphone for inbound and outbound (Interaction Dialer) which can be install in these linux machines? 

Thanks!

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William Martín Chávez González
Global Networks Solutions S.A.
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Assuming the user is logging into Interaction Connect (web client, since there isn't a Linux client install for PureConnect), any SIP standard soft phone should work. Each will have its own strengths and features.

In PureConnect, a non-managed SIP station would be created in the Stations container and the SIP soft phone on the workstation would be configured to register as that station. Then the user would enter that station name when logging into Interaction Connect.

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David Currier
cpi.solutions
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Original Message:
Sent: 07-23-2018 12:21
From: William Martín Chávez González
Subject: Support for Linux Agent Stations

Good Moning Community:

We have this question: if a Contact Center want to install a Linux desktop distribution (like Ubuntu Desktop) in Agents Stations, CIC PureConnect supports Zoiper or another Sip Softphone for inbound and outbound (Interaction Dialer) which can be install in these linux machines?

Thanks!

------------------------------
William Martín Chávez González
Global Networks Solutions S.A.
------------------------------

Original Message------

Assuming the user is logging into Interaction Connect (web client, since there isn't a Linux client install for PureConnect), any SIP standard soft phone should work. Each will have its own strengths and features.

In PureConnect, a non-managed SIP station would be created in the Stations container and the SIP soft phone on the workstation would be configured to register as that station. Then the user would enter that station name when logging into Interaction Connect.

------------------------------
David Currier
cpi.solutions
------------------------------

Hello William,

If your concern is autoanswer then you can use ekiga softphone , supports  g711alaw/ulaw but doesn't support g729.
and also Ubuntu 14.0.4 supports xlite3.0

------------------------------
Meraj Ahmed
The Customer Experience Lab
------------------------------

Original Message:
Sent: 07-23-2018 12:21
From: William Martín Chávez González
Subject: Support for Linux Agent Stations

Good Moning Community:

We have this question: if a Contact Center want to install a Linux desktop distribution (like Ubuntu Desktop) in Agents Stations, CIC PureConnect supports Zoiper or another Sip Softphone for inbound and outbound (Interaction Dialer) which can be install in these linux machines?

Thanks!

------------------------------
William Martín Chávez González
Global Networks Solutions S.A.
------------------------------

Hello,

How exactly should I configure the SIP Client on Zoiper? I have a sip phone configured on the Edge side, according to Pure Cloud Resource Center (https://help.mypurecloud.com/articles/configure-generic-sip-phone/) and no clue how to fill the profile on the Zoiper side. Specifically the credentials (user/password) since the template does not seem to include this information.

Thanks!

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Rodrigo Avila
BBVA Banco Francés S.A.
------------------------------

Original Message:
Sent: 07-28-2018 06:20
From: Meraj Ahmed
Subject: Support for Linux Agent Stations

Hello William,

If your concern is autoanswer then you can use ekiga softphone , supports  g711alaw/ulaw but doesn't support g729.
and also Ubuntu 14.0.4 supports xlite3.0

------------------------------
Meraj Ahmed
The Customer Experience Lab

Original Message:
Sent: 07-23-2018 12:21
From: William Martín Chávez González
Subject: Support for Linux Agent Stations

Good Moning Community:

We have this question: if a Contact Center want to install a Linux desktop distribution (like Ubuntu Desktop) in Agents Stations, CIC PureConnect supports Zoiper or another Sip Softphone for inbound and outbound (Interaction Dialer) which can be install in these linux machines?

Thanks!

------------------------------
William Martín Chávez González
Global Networks Solutions S.A.
------------------------------

Rodrigo,

This forum and thread is for the PureConnect product line, I suggest you start a nmew thread on the Genesys Cloud forums - you may get more response.

HTH