Hello Community,
We're building our own application that utilizes PureConnect ICWS WebChat APIs and integrates with 3rd party Social Media Platform.
Currently, we noticed when we're using the Webchat
/icws/web-chat/start API, for example, to start a new Chat Interaction, the outcome will be Participant Id and Chat Id.
As you might know, some ICWS APIs require the Interaction Id, like Transfer/Hold/Pickup/Record and we can't use the Participant Id or Chat Id to consume those APIs or to found a relation with Interaction Id from other APIs.
I believe there should be somehow a tool or API to retrieve the Interaction Id from the Participant/Chat Ids.
I do appreciate your advice or comments.
Thanks in advance.
Best Regards,
#Handlers#Integrations#Unsure/Other------------------------------
Youssef Atef
Jathwa Technical for Information Technology Company Ltd.
Genesys Team Leader
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