A place to ask questions, connect with others, and stay in the know
Dear Community Members,
Thanks for your support as always.
We are facing issues while using CIC for salesforce(C4S) on Chrome browser version -96.
while login in to C4S, following error is thrown :
"The user status could not be obtained. The request provided a session cookie, but the token is invalid or does not match the expected token."
We faced similar issue with Chrome version 91, which we were able to fix by disabling samesite cookie on Chrome.
C4S login issue was resolved by adding below to the shortcut of Chrome91.
"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-features=SameSiteByDefaultCookies
However, this parameter doesn't work with Chrome 96, tried various cookie related flags off, but still didn't work.
Kindly suggest if anyone of you have faced this issues on chrome 96 and if you have any suggestions to resolve the issue.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.