You can set Outbound ANI on the phone.
In managed phones select the phone. General and then the line.
Under station options set you ANI:
So for example here is a phone that we have in our Sales team.
It has 2 lines.
Both display an ANI mapped to this user but one is for US and one is for Canada.
In this scenario we have sales reps make calls out 2 different appearances depending on country they are calling but you would do the same just for a single line appearance if you are only using one.
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ryan hedlund
Stericycle
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Original Message:
Sent: 01-09-2020 10:34
From: Tina Castro
Subject: Outbound Caller ID with Polycom 501
Hello,
I am looking for some ideas regarding caller ID.
We have supervisors that use the polycom 501 model and if they are not logged into IC the caller ID sends out what is programmed on the identity out calling address of the lines. When logged into to IC the supervisor name is presented.
I would like to be able to send out the supervisor name without the need to be logged into IC.
If you have ideas or experience with this please share!
Thanks,
Tina
#Outbound
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Tina Castro
NorthWestern Corporation
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